Get a recognised qualification
Over 75,000
Learners
Why learn with nesma ?
We offer personalised learning that adapts to your changing situation at work and home, and more tutor hours to make sure you achieve your learning goals faster!
Plus using our exclusive SkillsView™ and dedicated advisors, we work with you to help you build learning pathways to help you get that promotion!
To learn more about the nesma Way! ...watch our video!
Plus using our exclusive SkillsView™ and dedicated advisors, we work with you to help you build learning pathways to help you get that promotion!
To learn more about the nesma Way! ...watch our video!
Write your awesome label here.
Unique offers for this programme:
We provide a unique range of offers to support your learning experience when completing the DMI Professional Diploma in Digital Marketing:
Course description
Write your awesome label here.
What you'll learn
Develop effective customer journey maps to identify key touchpoints and opportunities.
Apply digital tools to enhance engagement and personalise experiences.
Use customer data and feedback to improve satisfaction and loyalty.
Measure and analyse CX performance to drive business improvements.


Your course includes
Your fast track to delivering exceptional customer experiences!
This content is updated regularly!
4 modules
More About Your Course
Learning outcomes
Course content
1.Customer experience: Agility and the changing nature of customers
The changing nature of customers today means you need to adopt an agile approach for your digital strategy.
2.Designing CX: Placing the customer at the center
Develop your CX knowledge by focusing designing an excellent customer experience – placing the customer at the heart of your activity.
3.Optimising CX: Authenticity and involving customers
Improve the customer experience by gathering feedback from your customers and forming a genuine response to their needs.
4.Measuring CX: Data, metrics, and visualisation
Measure your performance. Track your results. Understand the metrics you can use, and at how to report and present your findings.
What our learners say
5% off for nesma students and alumni!
If you have registered or attended a course
with us before, copy/ use the promo code
on the right when you enrol*
*We will of course verify you have previously learnt with us
with us before, copy/ use the promo code
on the right when you enrol*
*We will of course verify you have previously learnt with us
Use promo code:
nesmaAlumni2025
Still not sure? Talk to an advisor now